Frequently Asked Questions
Everything you need to know about our timeless horology and services.
Are Orient watches covered by a warranty?
Yes, all Orient watches purchased through our official store come with a one-year limited international warranty covering manufacturing defects and internal movement components.
How do I care for my automatic watch?
To maintain accuracy, we recommend wearing your automatic watch daily or using a watch winder. Avoid proximity to strong magnetic fields and ensure the crown is fully screwed down before any water exposure.
What is your return policy for timepieces?
We offer a 30-day return window for watches in their original, unworn condition with all protective plastics and tags intact. Please note that resized bracelets are ineligible for return.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and selected courier service.
How can I verify the authenticity of my Orient watch?
Every authentic Orient watch features a unique serial number engraved on the case back and arrives in branded packaging with a stamped warranty booklet from an authorized dealer.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.